Support
Answers to the most common Unspiral questions. If none of these solve it, email support@unspiral.app and a person will reply.
How do I contact Unspiral support?
Email support@unspiral.app. Unspiral is made by a small team and replies usually arrive within two business days.
Including your iPhone model and iOS version helps. Please never paste private journal content into an email — support can help without ever seeing what you wrote.
What is Unspiral?
Unspiral is a private iPhone app for anxiety, panic and overthinking. It calms the body first with grounding and paced breathing, then helps you separate fearful predictions from what is actually known and choose one small next step.
Entries stay on your device, no account is required, and the app is designed to be useful in fifteen seconds rather than to keep you opening it.
Is Unspiral free?
Yes. Grounding, paced breathing, the journal, guided sessions and the lesson library are free. Immediate relief and safety information never sit behind a paywall. Unspiral Plus is an optional one-time purchase.
What does Unspiral Plus include?
Unspiral Plus is a one-time lifetime purchase — no subscription, no recurring charge. It unlocks unlimited clarity resets, Message Rewrite, the Decision helper, Face ID lock, advanced search and data export.
How do I restore my purchase on a new iPhone?
Open Settings inside Unspiral, go to Premium and tap Restore Purchases while signed in with the same Apple Account used for the original purchase. Restoring is free.
My purchase is not unlocking. What should I do?
Confirm you are signed in with the Apple Account that made the purchase, then tap Restore Purchases in Settings › Premium. If it still does not unlock, check that the payment completed in your Apple purchase history, then email support with the approximate purchase date.
Do not repurchase — support can resolve it without a second charge.
Does Unspiral work offline?
Yes. Grounding, breathing, the journal, guided sessions, lessons and the built-in clarity templates all work with no internet connection. Only the optional Private Cloud AI needs a network.
How do I export or delete my Unspiral data?
Open Settings and use the Data section. Export writes your eligible entries to a file you control; Delete All Local Data removes them from the device. Deleting the app also removes its local container, subject to your device backups.
More detail is in the privacy policy.
How do I turn on Private Cloud AI?
Open Settings, go to Clarity Engine and enable Private Cloud AI. It is off by default and needs explicit consent before any text leaves your device. Turn it off at any time and Unspiral falls back to on-device or offline processing.
How do I set a daily check-in or bedtime reminder?
Open Settings and use the Preferences section to enable the check-in reminder or the Sleep wind-down reminder, then pick a time. Each sends at most one gentle notification per day. There are no streaks and no guilt messages.
How do I add the Unspiral widget to my Home or Lock Screen?
Touch and hold your Home Screen or Lock Screen, tap the add button, search for Unspiral and choose a size. The small widget opens Calm Now in one tap; the medium widget adds shortcuts to Breathe, Journal and Lumen.
Is Unspiral available on Android or iPad?
Unspiral is currently an iPhone app. There is no Android version yet.
Is Unspiral a replacement for therapy?
No.Unspiral is a self-help calming and reflection tool — not medical care, therapy, diagnosis, treatment or emergency support.
If you are in crisis or may be in danger, contact local emergency services or a crisis line immediately. In the US you can call or text 988; in the UK and Ireland, Samaritans on 116 123.